Quality policy

Our QUALITY MANAGEMENT POLICY establishes:

Our COMMITMENT to providing and maintaining the highest levels of service quality. With VALUES that characterize us as an organization:


PROFESSIONALISM, EXPERIENCE, AND A PROFESSIONAL SERVICE. TECHNICAL ADVICE AND IMMEDIATE ATTENTION.
The PURPOSE is to be an organization focused on process management and risk analysis, ensuring their control and improvement, the integration of our staff into their development, and compliance with our commitment to quality, in order to achieve maximum customer satisfaction.
As well as being a reference for sectors and activities;

Translation and interpretation activities.
Just as in our social environment, everything is based on the development of people, as an essential element for achieving CONTINUOUS IMPROVEMENT of our processes, a sense of belonging to the organization, and personal fulfillment.

The goal of promoting a culture of continuous improvement will be implemented through specific objectives that Management establishes and periodically reviews.

Specifically, the Management Policy is defined in:

• A serious commitment to understanding our customers’ needs and expectations to achieve their satisfaction.
• The commitment to comply with applicable laws and regulations, as well as the requirements to which they subscribe.

All our staff accepts the commitment to improve the quality of services and the company’s auxiliary processes, and to develop responsible conduct within their various positions. January 15, 2018 – Rev. 1 NARCISO BENITEZ LOZANO, General Manager